Cyber Week is here! Get 20-40% off + FREE U.S. shipping until 12/7! Get the Codes »

Pinultimate

Contact Us

Frequently Asked Questions

Q: How long does is take for my order to ship?
A: Most orders placed Thursday–Sunday will ship on Monday. Otherwise, orders are typically processed in 1-2 business days.


Q: Do you ship worldwide?
A: Yes, we do! Unfortunately for now, there’s no way of calculating the cost of shipping until you’ve reached checkout.

Unhappy with your shipping prices? Let us know anonymously here.


Q: I already placed an order but I want to add more items. Can you bundle them all together so I don’t have to pay for shipping twice?
A: As long as you send us an email before you receive the Shipping notification email for your order, we’d be happy to bundle your orders together! Go ahead and place your second order and we’ll refund the shipping cost for you.

Q: Do you accept returns?
A: Please read our Return Policy for details about returns and refunds.

Q: Do you make custom pins?
A: We do not. Check out our post Getting Custom Pins Made for a list of makers who can help you out with your custom project.


Q: Are all of these pins your own designs?
A: Nope. We’re a retail shop so we sell pins from a bunch of different makers. However, we do have a few original designs. Check them out here.


Q: How do you choose which pins to sell in your shop?
A: We find a lot of our makers via Instagram and pick our pins based on what we like.

Think you’d be a good fit? Send us your line sheet.

Q: Can I repost your Instagram post?
A: Absolutely! We love it when our photos get reposted. Please just make sure to tag us in the actual photo (not just the caption) so we can see it!


Q: Are you looking for influencers?
A: We love seeing our products out in the real world through social media, however, we are not looking for influencers at this time.


Q: How many likes for a free pin?
A: We are a small business and it takes a lot of work and money to do what we’re doing. Likes, comments, and shares are not a form of payment.

 

Still Need Help?

Send us an email and we’ll get back to you as soon as possible.

Email Us