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Legal Stuff

Refund Policy

Last Updated: July 2019

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. The entire item (backing cards and any plastic bags included with the items) must also be returned for a full refund. To complete your return, please send us an email at pinultimateshop@gmail.com and we’ll send you a return label.
 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your damaged item for the same item, send us an email at pinultimateshop@gmail.com.
 

Shipping

To return your product, you should mail your product to:

Pinultimate
901 Saint Paul Street Apt 7
Baltimore MD 21202
United States

Shipping costs are non-refundable. Shipping charges will not be refunded, only the pre-shipping subtotal. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping a package with a value greater than $50, you should consider using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.