Contact Us

Help Center

Please be sure to read through our FAQs below and double check if your question's already been answered.

Inventory

  • Can you make [pin] in a different color?

    Our manufacturer has a 100 MOQ, but we'd be open to making a custom version of a pin if you're interested in ordering in bulk. Email us for more details!

  • I have a request for a pin!

    We love to hear it! You can fill out our Pin Request form and we'll make sure to keep an eye out whenever we're browsing for new inventory.

Orders

  • Can I add more items to an existing order?

    We’d love to bundle your items together! As long as you haven't yet received your shipping confirmation email, you can email us with links and quantities for the additional items you’d like to purchase. We'll add them directly to your initial order and send you over an invoice.

  • Can I send my order as a gift without a receipt?

    We never include pricing on our order invoices, so you're good to go! Just set the shipping address to the person you'd like to send your order to and we'll take care of the rest. Bonus: Make it more personal by adding a (free and completely optional) gift note to your order during the checkout process.

  • Can I update my billing address after my order has been placed?

    We’re unable to update your billing address on our end, but if your order went through successfully, your payment went through as well!

  • Can I update my shipping address after my order has been placed?

    Absolutely! Just make sure to email us before you receive your shipping confirmation email and we'd be happy to update the shipping address for you.

Shipping

  • Do you ship worldwide?

    Yes, we do! Unfortunately for now, there’s no way of calculating the cost of international shipping until you’ve reached checkout. Shipping outside of the U.S. typically costs anywhere from $14-20.

    We are unable to ship to the United Kingdom at this time.

  • How do I add insurance to my order?

    All orders are automatically insured for the full value of the order.

  • How do I track my order?

    When you place your order, you should receive an email confirmation that your order went through. Once a shipping label has been purchased for your order, you’ll receive a separate shipping confirmation email with a tracking number. Please allow a day or two for your tracking to begin updating. If you didn’t receive your initial confirmation email, double check your spam folder. Otherwise, email us so we can make sure your order went through.

  • How long does it take for my order to ship?

    Your package should be in USPS’s hands within 2-3 business days, but may take longer if our order volume is unusually high.

    That being said, we have no control over how quickly USPS can deliver your package and we greatly appreciate your patience with any delays or scanning issues.

  • How much does shipping cost?

    For shipping, we charge what USPS charges us. USPS shipping rates are based on your address, the weight and dimensions of your order, and time of year. Generally, you can expect the following:

    First Class: $5-8 Priority: $9-11 Canada: $16-19 Mexico: $16-19 International: $17-20

    Shipping is free for all domestic orders over $50.

    We are unable to ship to the United Kingdom at this time.

  • How much does shipping insurance cost?

    Insurance is automatically included with all orders for no additional charge.

  • There’s an issue with the tracking for my order.

    Please refer to our USPS page for more details about tracking issues.

  • What does Shipping Protection cover?

    Package being stolen from porch or misdelivered, package getting lost in transit or never scanning in the first place, and item(s) damaged during transit.

  • Where is my order shipping from?

    All orders are shipped with love from our studio in Columbia, MD.

Delivery

  • An item in my order was damaged.

    Occasionally packages are handled a little too rough during transit and your items suffer for it. Please refer to our USPS page for more details on how to handle damaged packages.

  • I only received part of my order.

    Oh no, we're so sorry for the hiccup! Email us your order number and let us know which items are missing, and we’ll get that fixed for you.

  • I received the wrong item in my order.

    Ugh! We’re only human and sometimes we make mistakes. Email us with your order number and more details regarding the mixup and we'll figure out how to make it right.

  • It's been several days and my tracking still says “Pre-Shipment Info Sent to USPS, USPS Awaiting Item”

    This has occurred on multiple occasions after a USPS holiday when our local post office and distribution center were backed up. Rest assured, all of the packages were eventually scanned and were delivered very quickly after.

    If 10+ business days have passed since you received your shipping confirmation email and your tracking status still has not updated, please follow the steps below.

  • My order was marked as delivered but I haven’t received it.

    Please refer to our USPS page for more details about prematurely scanned packages.

  • My tracking claims my package was delivered, but it's nowhere to be found

    On several occasions, USPS has scanned packages prematurely the day before they’re actually delivered. This one remains a mystery, but if this happens to you, please double check your mailbox, check with your neighbors, and/or give it an extra day before you consider it missing.

    If your package isn't delivered the next day and you're still unable to find it after 48 hours, follow the steps below.

  • My tracking gave an estimated delivery date, but is now stuck on the “In Transit, Arriving Late” status

    Estimated delivery is automatically calculated after the initial scan, but if a post office or distribution center along the way is backed up, your package may sit there for a few days. It’s likely still at the location of the last tracking update and as soon as your package starts moving again, the tracking will update.

    If 10+ business days have gone by without any update, we suggest you follow the steps below.

Returns

  • Do you accept returns?

    Please read our Refund Policy for details about returns and refunds.

Custom

Feedback

  • Can I leave a review for your business as a whole?

    Heck yes! If you'd like to post your feedback publicly, you can recommend us on our Facebook page. If you don't have Facebook or you'd prefer to share your thoughts directly with us, you can fill out our Testimonials form or email us.

  • How do I leave a review for my order?

    You can leave product reviews via the Reviews section on any product page. Once you've submitted your review, if your email and item match a previous order in our system, you'll receive an email asking you to verify your review.