Due to managerial and operational changes put into effect in 2020, USPS has been experiencing widespread mail delays. As a small business, we have no control over delays or other issues brought on by USPS once your package has left our possession, but we’re aware of the problem and we’re doing our best to inform our customers of these issues as they arise.
Tracking issues may occur throughout the shipping process, including the following:
Tracking still says “Pre-Shipment Info Sent to USPS, USPS Awaiting Item” after several days
This has occurred on multiple occasions after a USPS holiday when our local Baltimore post office and distribution center were backed up. Rest assured, all of the packages were eventually scanned and were delivered very quickly after.
If 10+ business days have passed since you received your shipping confirmation email and your tracking status still has not updated, please follow the steps below.
Tracking gave an estimated delivery date, but is now stuck on the “In Transit, Arriving Late” status
Estimated delivery is automatically calculated after the initial scan, but if a post office or distribution center along the way is backed up, your package may sit there for a few days. It’s likely still at the location of the last tracking update and as soon as your package starts moving again, the tracking will update.
If 10+ business days have gone by without any update, we suggest you follow the steps below.
Tracking claims your package was delivered, but it's nowhere to be found
On several occasions, USPS has scanned packages prematurely the day before they’re actually delivered. This one remains a mystery, but if this happens to you, please double check your mailbox, check with your neighbors, and/or give it an extra day before you consider it missing.
If your package isn't delivered the next day and you're still unable to find it after 48 hours, follow the steps below.
Please be patient with USPS if any of these happen. They’re working their absolute hardest, all things considered.
If your order is covered by Shipping Protection:
Luckily, if your package goes missing* during transit, is misdelivered, or is damaged, we can help! Email us with your order number and we should be able to either provide you with a refund or get you set up for a replacement order.
*A package is only considered missing if the tracking has not updated for over 10 business days.
If you opted out of Shipping Protection:
To make this process more seamless going forward, we encourage you to add Shipping Protection to your order at checkout. Without insurance, there's slightly more work to resolve your issue:
Lost In Transit
After 10 business days, you can follow the Find Missing Mail instructions on the official USPS website to search for your package. For the return address on your claim, you can enter the following: Pinultimate, 305 West 27th Street, Baltimore, MD 21211, United States.
If your package was marked as delivered but you believe it’s missing, there's a good chance the post office still has it. You’ll need to call your local post office to help you track it down. Feel free to email us if you need a detailed description of what the package looked like.
If any items in your order are damaged and you upgraded to Priority Mail at checkout, you can file a claim for the damaged items directly through USPS. If your package shipped First Class, you’ll need to call your local post office for assistance.